WhatsApp Introduces New Privacy Feature To Mute Unknown Callers

WhatsApp announced a new feature on Tuesday that automatically mutes incoming calls from unknown or unsaved numbers. This comes as part of a new privacy feature announced by Meta Platforms after recent reports of increasing spam calls.

To access this setting, users need to go to the ‘Privacy’ section in WhatsApp settings, select ‘Calls,’ and activate the ‘Silence Unknown Callers’ toggle. This feature aims to help users avoid spam, scams, and unwanted calls from strangers, enhancing their overall protection.

Once activated, the feature completely mutes any indication of incoming calls from unknown numbers, including auditory and visual notifications within the app. Note that these muted calls do not go unrecorded; they are listed in the recent calls log, tagged as “silenced unknown caller,” so users can return the call if they wish.

This feature was introduced following a surge in spam calls, which were especially troubling for users in India. TechCrunch reported last month that WhatsApp deployed a machine learning-based enforcement system that reduced spam calls by 50%. Now, the new silencing feature provides another line of defense for users against spam calls that bypass the service’s automatic filters.

WhatsApp is also incorporating a new feature called “Privacy Checkup”. This step-by-step guide educates users about the privacy and security options offered by the app. It allows users to decide who can contact them.

Also, it assists them in adding extra layers of security to their account, such as two-step verification and biometric authentication requirements to open the app.

 

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Edited by Daisy Atino and Virginia Van Zandt